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Wideum software package

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VR Expert is an authorized reseller of Wideum software package and our experts received training with this product.

1.560 excl. VAT

  • Remote assistance and support solution
  • Step by step workflow solution
  • Reasons to buy from VR Expert
  • Get 2,5% off your order when buying hardware & software
VR Expert - Wideum Twin Eye

Wideum software package

1.560 excl. VAT

Software Specification Sheet

License

License model 1 Year license
Type of license User based
Features See full feature list

Software details

Category Remote Assistance AR
Type 6DOF
Commonly used in Manufacturing, Automotive, Oil & Gas, Aerospace & Defense, Utilities & Energy, Telecommunication, Healthcare & Medical services
Average session length 1 Hour
Trial availability Free trial
Supported languages Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Compatibility

AR Headsets

  • Vuzix M400, Vuzix M4000
  • RealWear HMT-1 Refurbished, RealWear HMT-1Z1, RealWear Navigator 500

Platform details

Support Browser
Support WebXR
Support Desktop
Offline Mode
Customizable
Single sign on (SSO)
AI Integrations
Home environment branding
Analytics-dashboard

Certifications

ISO 9001
ISO 270001
Terms and Conditions Read more
Privacy Policy Read more

Specific requirements or have any questions?

Please let us know and we’ll provide a custom quote based on your needs.

E-mail us at sales@vr-expert.com or call us at 030 711 6183

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Request a Quote

Get a detailed quote for this software within 1 - 2 business days.

FAQ

Wideum package

  • Which devices are compatible with Wideum software? arrow-forward

    Wideum software packages can be used with most smart glasses and smartphones. The software can be used on:

    • RealWear HMT-1 & Z1
    • RealWear Navigator 500
    • Iristick
    • Vuzix M400
    • Vuzix M4000
    • Vuzix Blade Upgraded
    • Epson BT-300
    • Epson BT-35 0
    • Epson BT-45C
    • Google Glass Enterprise Edition 2
    • Optinvent ORA 1
    • MAD Gaze X5
    • MAD Gaze Vader
  • What software solutions are included in the Wideum package? arrow-forward

    The Wideum software package is the complete package of the software that Wideum offers. This includes Remote Eye, Process Eye and Twin Eye.

    Remote Eye

    Remote Eye is a software solution built to provide remote assistance. The software is made for Computer, smartphone and smart glasses like the RealWear Navigator 500 and Vuzix M400.

    Process Eye

    Process Eye is a software solution to create and use workflows. The workflows can be easily created on a computer through an intuitive drag and drop interface for which no coding experience is required. These workflows can be uploaded to smart glasses to be executed and turned into a pdf report once finished.

    Twin Eye

    Twin Eye is a solution that allows glass-to-glass communication. This means multiple smart glasses can call each other while also talking to a remote expert on their pc.It is also possible to join the call with a mobile phone with Twin Eye.

  • What languages are available on Wideum software packages? arrow-forward

    Wideum software packages are available in a wide range of languages. All The languages that are supported are:

    • English
    • German
    • Spanish
    • French
    • Italian
    • Chinese
    • Japanese
    • Korean
  • What is Wideum Twin Eye? arrow-forward

    Twin Eye is a software solution allowing users to connect and call between different smart glasses, computers and mobile devices. Unique about this software is the feature to call with your mobile phone to and from a smart glass. The software can be used for remote support, asking questions and emergency repairs.

  • What is Wideum Remote Eye? arrow-forward

    Remote Eye is one of the software solutions included with the Wideum software package. Remote Eye allows you to offer remote assistance with the help of smart glasses like a RealWear Navigator 500 or Vuzix M400. It is possible to join with multiple remote experts into the same session and point out important things with a red dot or drawing on the smart glass user’s screen.

     

    If a smart glass is not on location it is also possible to use Remote Eye on a smartphone or tablet.

  • What is Wideum Process Eye? arrow-forward

    Process Eye is a step-by-step workflow creator and control software program developed for smart glasses. The software let’s you create and share your workflows through an expansive editor with makes use of an easy drag-and-drop system for which no coding is required.

     

    After creating the workflow you can send it to a connected smart glass on which the work can be done and checked off by the user. After completing all tasks and activities in the workflow a pdf report can be made and shared with the person responsible.

  • Is the data transfer between smart glass and the servers secure? arrow-forward

    The data transfer between your smart device and the Wideum servers are very secure. All transfers are encrypted using Transport Layer Security(TLS) encryption. Sensible data and metadata are uploaded with AES 256 bit encryption.

  • Is it possible to store our data on our own servers? arrow-forward

    Yes, with all Wideum software you can either store your data securely on the Wideum servers or you can choose to keep all your data on-premise.

  • Is an internet connection required to use the Wideum Software solutions? arrow-forward

    An active internet connection is required at all times to use Twin and Remote Eye. An internet connection is only required for Process Eye when sharing the workflows to the headset and to share the reports from the headset to the dashboard.

  • In which industries would Wideum provide the most value? arrow-forward

    The Wideum software will provide a lot of value for any company working with remote workers, quality assurance on processes and machine building. In general these industries can be seen as the ones able to get the most value:

    • Equipment manufacturers
    • Automotive
    • Mining, oil & gas
    • Field services
    • Audit & Inspection

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