TeamViewer Frontline

TeamViewer Frontline is an augmented reality productivity solution platform for frontline workers. Using TeamViewer’s platform, organizations can digitalize and streamline processes for their workforce, increasing productivity, efficiency, quality and improve the employee’s experience.

Further, Frontline includes its Creator, Workplace and Command Center applications. With Frontline Creator customized workflows can be made with its intuitive drag and drop interface. Frontline Workplace provides an adaptive user interface, that is hardware agnostic. This allows workflows to be displayed directly on the screen of the frontline worker’s smart glasses. Finally Frontline Command Center acts as Frontlines centralized management dashboard. It allows for the assignment of tasks to the frontline workers, providing remote support, reviewing work floor processes, device statuses and task overviews.

xAssist enables frontline workforce to connect to remote experts through their smart glasses to assess problems and fix issues on devices, machines and systems in real time. Unique to xAssist is that it can integrate into various backend systems, like ERP, CRM or ticketing systems. Further, guest users can easily be invited to sessions through standard protocols like SMS or Email, reducing the onboarding time while at the same time increasing ease of use.

xInspect provides frontline workers step by step visual instructions and enables them to automatically document and confirm every task digitally through their smart glasses for inspections, scheduled service and maintenance. Unique to xInspect is its digital documentation capabilities, removing the need for inefficient handwritten reports that can be misplaced and lost. xInspect allows frontline workers to use speech to text commenting as well as voice commands for recording videos and taking pictures for more comprehensive inspection reports. xInspect also features an intuitive drag and drop AR workflow editor, with no coding experience needed.

xPick empowers organizations in logistics and warehousing digitalize processes by enabling frontline workers to follow graphic and contextual picking workflow steps through smart glasses, improving accuracy and efficiency. One of the key benefits of using xPick is that custom workflows can be seamlessly integrated into existing warehouse management systems or enterprise resource planning software. Further xPick provides sensor integrations with IIoT and RFID to ensure automatic confirmation during the picking process.

xMake provides dynamically guided visual manufacturing and production workflows directly in the field of view of frontline workers’ smart glasses to boost productivity and enable them to complete tasks hands-free. Unique to xMake is its automatic digital confirmation feature. This feature uses object recognition, communication with connected machines and IIoT sensor data to confirm each step and ensure high-quality outputs. Further through its multiple data and system integration capabilities, organizations can create end-to-end workflows.