Service Features

Helpdesk (business hours): Phone & email support, ticket tracking, device registration, quick troubleshooting.

Extended support (optional): After‑hours coverage, possible via consult.

Documentation & Guides: Step‑by‑step user guides and FAQs delivered with your hardware; custom SOPs available.

Further Support & Assistance: You will receive an email address from us that you or your customers can use for questions or comments.

Proactive Fleet Care: Device enrollment, health monitoring and remote actions via MDM (ManageXR / ArborXR).

How the Support Works 

1. Register devices: We store device IDs and registration codes in our support system for faster resolution.

2. Contact us: Phone weekdays 09:00–17:00 CET, or via dedicated support email.

3. Triage & resolution: Remote troubleshooting; escalate to RMA/repair if needed.

4. Knowledge base first: Customers receive user guides and FAQ for quick solutions; complex issues go to specialists.

What We Solve 

1. Setup, pairing and tracking issues

2. Account, kiosk and launcher configuration

3. Content deployment and updates

4. Network/Wi‑Fi provisioning and certificates

5. Hygiene and device care best practices

6. Event‑day readiness

Why VR‑Expert 

Enterprise-grade processes and documentation. Short response times during business hours. Optional after-hours coverage by agreement. Direct access to hardware specialists.